Frequently asked questions

What happens if I return the bike with a delay?

You should know that late returns can affect the type of rate assigned to the rental. In most cases, returns of less than 1 hour late will not be charged extra hours. Returns of 61 minutes delay or even more will be charged extra. A return of 3 hours late or more will usually result in charge of another day.

 

What is the policy on off-road driving?

Generally vehicles, including 4-wheel drives, are to be operated only on regularly maintained roads. Off-road use is a violation of the rental agreement.

 

Can payment be made at one location and the bike rent at another?

No. The renter must qualify at the renting location with their own form of payment, valid driver’s license, and must meet the minimum age requirements.

 

Can another person pay for the bike?

At the end of the rental, if both parties are at the return counter, the second party may place the charges on their credit card.

 

What are the requirements for a rental?

The minimum age of the driver must be 21 years old for groups A, B (scooters) and 25 years old for groups C, D, E, F (motorcycles). It is required that the driver has a valid driving license for at least one year.

 

Is there any optional equipment?

Based on availability the following optional equipment may be offered:

• Helmet(s)
• Maps of specified areas
• maps & useful info (service telephone number etc.)

 

Can I drop the bike in a different location than the one I indicated?

This could be arranged with our office, and it implies special charge rates according to the location where you shall leave the motorbike. In any case you cannot leave it anywhere else than the location you indicated rental without previously contacting the rental office.

 

Who can drive the motorbike?

Only the person, who has signed the rental, can drive the motorbike. Otherwise, the insurance does not cover the customer. If there are other people, who wish to drive the vehicle, they must sign a special contract for additional drivers.

 

What should I do if I still have questions but they aren't answered here?

We try to make a complete list of questions. If one of your questions still remains unexplained or not properly answered, do not hesitate to contact us. We will be happy to answer it and explain it thoroughly.

© Motorental A.E., Hersonissos, Crete - Greece, Tel. +30 2897023446, +30 6948607707
Rent a bike, motorcycle, ATV quad, buggy, motobike or moped in Heraklio, Hersonissos, Crete